CNBC: Coinbase customers complain to regulators about hacks and exchange support – Bits Media

According to a CNBC investigation, 11 000 Customers from the United States filed complaints about Coinbase due to possible hacks of accounts and poor operation of the exchange support service.

CNBC journalists published
Investigation with links to interviews with numerous customers of the Coinbase Exchange. Traders They say, that hackers devastated their accounts. The problem was aggravated by the one, that the exchange support service did not respond to requests or bypassed:

“Interview with Coinbase clients throughout the country and a review of thousands of complaints revealed a pattern in hacks of accounts. Users claim unexpected disappearance of money from accounts on the exchange. The poor work of the Coinbase user support service exacerbates the situation - users feel abandoned and angry ".

One of Coinbase clients, Tanya Vidovic, stated, that she lost almost all of her crypto acts worth about $168 000 After receiving a number of password changing warnings in April. According to Tanya, Attempts to contact Coinbase on the phone were unsuccessful.

Another customer of the exchange informed the publication, that after entering the Coinbase application in March, almost disappeared from its account $35 000 In various crypto acts. The Coinbase normative response group sent the victim an email with a statement, that transactions in the blockchain are irreversible, And the Coinbase insurance policy does not cover the theft from individual accounts.

In March, New York Times published
Article about Coinbase Client, who sued the company after a loss of cryptocurrencies in the amount $100 000. Some Coinbase dissatisfied customers turned to social networks. for instance, The popular Caleo analyst said on Twitter, that the company demonstrated the low quality of the client service in relation to his father, which for three months has not been able to get a response from the exchange to his request.

Twitter entry attracted the attention of the community, And many users wrote in the comments, that are faced with similar problems. Coinbase answered Caleo's complaint, what one of the users wrote, that the company is ready to help only customers with a large number of subscribers in social networks to support the reputation, but not interested in solving the problems of other users.

You will only reply and assist people who has many followers so your reputation will not go down to hell! What about us? 5 months with no help! Locked account!

- MSHB (@Mmswerh) August 24, 2021

According to CNBC, from 2016 year Coinbase users have submitted more 11 000 complaints about Coinbase to the Federal Trading Commission and the US Consumer Financial Protection Bureau. Most of them are associated with customer service. Recall, that in April on the NASDAQ stock exchange began
Trading Coinbase shares under the Coin Tiker.