Coinbase Launches Emergency Customer Support Hotline in ATO Cases – Bits Media

Coinbase launched an additional customer communication channel for quick and easy account blocking in case of compromise or account hijacking (THOSE).

In case of hijacking the client's account, the assets stored on it can be withdrawn practically instantly. Their movement, Compared to standard banking transactions, It is more difficult to track or restore. Therefore, the temporary factor from the moment the theft is detected until the investigation starts a decisive role.

Coinbase announced the launch of a customer support line, who believe, that their account was hacked or compromised. Exchange customers will be able to contact an employee of the support service in real time, Which will immediately begin investigation.

Coinbase expects, that the implementation of this opportunity will help customers save precious time in a crisis situation. Casper Sorensen (Casper Sorensen), vice president of working with clients, noted: 

“We are taking the next step to protect our customers from accounts of accounts, which can be caused by phishing attacks, replacing SIM cards or support fraud. We count, that this will provide another line of protection against potential attacks ".

In addition, As preventive security measures, Coinbase offers its customers additional levels of protection, which include two -factor authentication, recognition of unknown devices and expanded hardware safety keys.

Despite, that at the disposal of cryptocurrency exchanges and their users there are a sufficient number of tools to prevent phishing attacks, Their total amount this year grew on average on 13% Every month. Researchers expect, that the cryptocurrency industry "will continue to be subjected to aggressive attacks through social networks".